Complaints

How to make a complaint

You can send a written complaint:

• By email: info@nuir.hr
• By post: Dos Marineros d.o.o., Pazdigradska 72, 21000 Split

For anything urgent, call or message us on +385 95 571 3970 — that is usually the fastest way to sort out a problem.

What to include

So we can look into it properly, please tell us:

• your name and how to reach you
• the vessel's name and where it is
• the quote or invoice number, if you have one
• when the work was done
• what is wrong, ideally with photos
• what you would like us to do about it

When we will reply

We confirm receipt of every written complaint and reply in writing within 15 days, as the Croatian Consumer Protection Act requires.

Where needed, we will arrange to inspect the vessel. Our reply will say clearly whether we accept the complaint and what we will do. We keep a record of written complaints, as the law requires.

Defects in our work

We are liable for defects in our work under the Croatian Civil Obligations Act and our Terms & Conditions. Tell us as soon as you notice a defect — the sooner we see it, the easier it is to fix and the less damage it does.

If we cannot agree

If you are not satisfied with our answer, you can take a consumer dispute to out-of-court resolution before one of the alternative dispute resolution bodies for consumer disputes in the Republic of Croatia. Nothing on this page limits your rights under Croatian or EU law.

Your data

What you send us with a complaint is used to investigate and resolve it and to meet our legal obligations — see our Privacy Policy.

Contact

• Dos Marineros d.o.o.
• Registered address: Pazdigradska 72, 21000 Split, Croatia
• OIB: 21317647053
• Registration number (MB): 05831873
• Court register: Commercial Court in Split, MBS 060470398
• Share capital: EUR 2,500.00, paid in full
• Director: Mislav Križanović
• IBAN: HR5523900011101448334 (Hrvatska poštanska banka d.d.)
• Email: info@nuir.hr
• Phone: +385 95 571 3970