1. Who we are

The services on this website are provided by:

Dos Marineros d.o.o.
Registered address: Pazdigradska 72, 21000 Split, Croatia
OIB: 21317647053
Registration number (MB): 05831873
Court register: Commercial Court in Split, MBS 060470398
Share capital: EUR 2,500.00, paid in full
Director: Mislav Križanović
IBAN: HR5523900011101448334 (Hrvatska poštanska banka d.d.)
Email: info@nuir.hr
Phone: +385 95 571 3970

Referred to below as "Nuir", "we" or "us".

2. Our services

We carry out marine carpentry: synthetic and natural teak decking, deck restoration and replacement, passerelles, exterior woodwork and bespoke wooden accessories. Each service is described on our Services page.

We work on the vessel, at its berth in the water or on a dry berth. Parts are made in our workshop in Split. We cover Dalmatia, from Zadar to Dubrovnik, and further by arrangement.

3. Quotes

Before any work starts you receive a written quote with the scope, materials, price and an estimated timeline. A quote is valid for the period stated on it.

Prices are in euros (€). The quote states what is included and what is charged separately (for example travel outside Split).

Hidden damage. A quote is based on inspecting the parts of the vessel we can see. If, once the old deck or panelling is off, we find damage that could not be seen before — rot or moisture in the substrate, for example — we stop that part of the job, tell you, and only carry out extra work once you have approved it in writing.

4. Agreeing a job

The contract is made when you accept our quote in writing — by email, by message (e.g. WhatsApp) or by signature. The quote and these terms together form the contract.

An enquiry sent through the contact form, by email or by message is not an order and does not bind you or us.

5. Payment

How and when you pay, including any advance for materials, is set out in the quote. We issue an invoice for every job in line with Croatian law.

6. Access to the vessel and your obligations

So we can finish on time, please:

give us access to the vessel on the agreed days
obtain any marina or boatyard permission our work needs and cover its fees, unless agreed otherwise
provide shore power where it is needed
clear personal belongings from the area we work in
tell us in advance about known damage, leaks or earlier repairs

7. Timing and weather

The timeline in a quote is an estimate. Rain, humidity and low temperatures affect caulking, bonding and varnishing, so we move work when needed to make the result last.

If something outside our control — weather, late material deliveries or the vessel not being available — puts the timeline at risk, we tell you as soon as we know and agree a new date.

8. Changes and cancellation

Changes to the scope are agreed in writing, with a new price and timeline where they change.

If you cancel an agreed job, you pay for the work done up to that point and for materials ordered or made specifically for your vessel that cannot be used elsewhere.

9. Right of withdrawal (consumers)

If you are a consumer and the contract was made at a distance (by email, message or phone) or away from our business premises, you can withdraw from it within 14 days of making it, without giving a reason. A clear written message to us is enough.

If you expressly ask us to start work within that period and then withdraw, you pay a proportionate amount for the work done up to your withdrawal.

The right of withdrawal does not apply:

to parts made to your specifications or to your vessel's measurements
once the service has been fully performed with your prior express consent and your acknowledgement that you lose the right of withdrawal

10. Materials

Natural teak and other timbers are natural materials: colour, grain and weathering vary from piece to piece and from samples. Colour change from sun and sea is not a defect.

Materials such as EVO Decking synthetic teak also carry the manufacturer's warranty, on the manufacturer's terms, alongside our guarantee for the installation.

11. Our guarantee and defects

We are liable for defects in our work under the Croatian Civil Obligations Act. If you notice a defect, tell us as soon as you can, ideally with photos — we will inspect it and put right any defect we are responsible for.

The guarantee does not cover:

normal wear
the effects of missing maintenance or unsuitable cleaning (e.g. harsh chemicals, pressure washers)
damage caused by third parties, accidents or force majeure
work carried out by someone else after us

12. Photos of our work

We photograph and film our work and may publish it on this website and on social media. If you would rather your vessel is not shown, or that its name and markings are not visible, tell us — we will respect that, and remove anything already published.

13. Complaints

If something is not right, please tell us. You can send a written complaint by email or by post, and we reply within 15 days. Full details are on our Complaints page.

14. Business clients

For charter companies, marinas and other business clients, these terms apply unless the contract says otherwise. Provisions meant for consumers, such as section 9, do not apply to them.

15. Liability

Nothing in these terms excludes liability that the law does not allow to be excluded, or reduces your mandatory rights as a consumer.

Within the limits of the law, we are not liable for indirect losses or for delays caused by circumstances outside our reasonable control.

16. Website content

The text, photos, videos, logo and design of this website belong to us or are used with permission, and may not be copied or used commercially without our written consent.

We keep the information on this website as accurate as we can, but it is for guidance; your quote is what applies to your job.

17. Your personal data

We handle personal data as described in our Privacy Policy.

18. Applicable law

These terms are governed by the law of the Republic of Croatia. Disputes with business clients go to the competent court in Split. Consumers keep all their rights under Croatian and EU law.

19. Changes to these terms

We may update these terms. The version that applies to your job is the one published when you accepted the quote.

Contact

Dos Marineros d.o.o.
Registered address: Pazdigradska 72, 21000 Split, Croatia
OIB: 21317647053
Registration number (MB): 05831873
Court register: Commercial Court in Split, MBS 060470398
Share capital: EUR 2,500.00, paid in full
Director: Mislav Križanović
IBAN: HR5523900011101448334 (Hrvatska poštanska banka d.d.)
Email: info@nuir.hr
Phone: +385 95 571 3970